Program Overview
Creative Planning Technology operates an on-call alert notification system that sends SMS messages to our technical staff. These messages are operational in nature and are used to coordinate on-call scheduling, escalate critical incidents, and ensure timely response to client issues.
How You Opt In
Technicians consent to receive SMS alerts through the following process:
During employee onboarding, technicians voluntarily provide their mobile phone number for on-call alert purposes.
Technicians are informed that by providing their mobile number for the on-call roster, they are consenting to receive operational SMS messages from Creative Planning Technology.
Upon being added to the on-call roster, technicians receive an initial confirmation message acknowledging their enrollment in SMS notifications.
How to Opt Out
You can opt out of SMS notifications at any time by replying STOP to any message you receive from us. You will receive a confirmation message and will no longer receive SMS alerts. To re-enroll, contact your manager or IT administration to be re-added to the on-call SMS roster.
Need Help?
If you are experiencing issues with the messaging program, reply HELP to any message for assistance, or contact us directly:
Email: it.help@creativeplanning.com
Phone: 866.400.6426
Important Links
Terms of Service: Terms of Service
Privacy Policy: Creative Planning Privacy Policy